[The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Covid world.]
Of the various transformations that companies would need to undergo in the post-Covid era, a digital overhaul of business would rank at the top. Digital transformation strategies would need to cater to the drastically changed expectations of employees, customers and other stakeholders. To understand what that would entail, we reached out to Prasad Ramakrishnan, the Chief Information Officer at Freshworks. We were in for a surprise. While DT in the post-pandemic world would no doubt require massive leaps in technology use, Prasad is convinced ‘employee happiness’ needs to be among its primary goals. Not something you hear every day from a CIO.